Obamacare (c) Desert Rose Creations / Family Survival Protocol 2013
Justin Hadley logged on to HealthCare.gov to evaluate his insurance options after his health plan was canceled. What he discovered was an apparent security flaw that disclosed eligibility letters addressed to individuals from another state.
“I was in complete shock,” said Hadley, who contacted Heritage after becoming alarmed at the breach of privacy.
Hadley, a North Carolina father, buys his insurance on the individual market. His insurance company, Blue Cross Blue Shield of North Carolina, directed him to HealthCare.gov in a cancellation letter he received in September.
After multiple attempts to access the problem-plagued website, Hadley finally made it past the registration page Thursday. That’s when he was greeted with a downloadable letter about eligibility — for two people in South Carolina. (Screenshot below.)
The letter, dated October 8, acknowledges receipt of an application to the Health Insurance Marketplace and the eligibility of family members to purchase health coverage. The letter was addressed to Thomas Dougall, a lawyer from Elgin, SC.
Hadley shared a screenshot and copy of the letter with redacted personal information.
Hadley wrote to Heritage on Thursday night and also contacted the U.S. Department of Health and Human Services, which administers HealthCare.gov, as well as elected officials in his state. He has yet to hear back from HHS, even though HealthCare.gov still displays the personal information of the South Carolina residents on his account.
Hadley reached out to Dougall on Friday to notify him of the breach. Dougall, who spoke to Heritage this evening, said he was evaluating health care options in early October. Dougall said he was able to register on HealthCare.gov, but decided not to sign up for insurance.
“The plans they offered were grossly expensive and didn’t provide the level of care I have now,” he said.
Dougall said he never saw the October 8 letter until Hadley sent it to him Friday.
After learning of the privacy breach, Dougall spent Friday evening trying to contact representatives from HealthCare.gov to no avail; he spent an hour waiting on the telephone and an online chat session was unhelpful. He also wrote to Senators Lindsey Graham (R-SC) and Tim Scott (R-SC), along with Representative Joe Wilson (R-SC).
“I want my personal information off of that website,” Dougall said.
Last week, the Associated Press disclosed a government memo revealing the “high” security risk for HealthCare.gov. Those concerns surfaced at Wednesday’s hearing with HHS Secretary Kathleen Sebelius, who claimed the system was secure.