They are sleeping in front of the Empire State building, sprawled in front
of the doors of Macy’s, and panhandling outside Grand Central.
NewYork is in the grip of a homeless epidemic so bad that it has raised
fears of the city slipping back into the disorder of the 1970s and
The city’s police chief this week said that as many as 4,000
people are now sleeping rough in the city, in a crisis which even the
city’s ultra-liberal mayor has finally acknowledged after months of
Police officers have identified 80 separate homeless
encampments in the city, 20 of which are so entrenched that they have
their own furniture, while its former mayor Rudolph Giuliani has spoken
scathingly of how his successor is failing to keep order.
Last I checked the excuse for the shuffling that was going on with scheduling appointments. Was not an isolated incident as it was being done in more than one VA Hospital. Taking place due to policies being implemented to monitor the productivity and efficiency of Hospital personnel and their respective departments.
Protocols such as this are generally handed down from corporate hierarchy to regional and then local. It is doubtful that regional or local management implemented these measures on their own and just happened to coincide with similar incidents in other hospitals in the same way.
If these protocols were being implemented and enforced throughout all VA Hospitals , logic would dictate that they originated higher up the food chain and that local as well as regional management had a stake in the ultimate outcome of these assessments. After all , corporate politics would dictate that promotions and rewards would directly correlate with the outcome of said assessments as well as departmental records.
To establish unrealistic goals without providing adequate means to accomplish said goals effectively. As well as establishing a competitive situation without adequate control measures to keep the overzealous and unscrupulous from doing exactly what has been done. Is an obvious failure on the part of corporate management, Eric Shineski, in this case. To gloss over that fact is naive at best and criminal at worst. But then Mr. Obama is no stranger to criminal negligence , gross ineptitude and just plain ignorance of the actions taking place around him. So I suppose he can sympathize…..
VA Secretary Eric Shinseki. (Reuters/Jonathan Ernst).
The House on Wednesday overwhelmingly passed a bill to grant the Veterans Affairs secretary expanded authority to fire senior executives for poor performance.
The measure passed on a 390-33 vote amid allegations that veterans encountered delays in access to medical care at multiple VA hospitals across the country, leading to dozens of deaths. All 33 votes in opposition came from Democrats, including ledership Reps. Steny Hoyer (Md.) and James Clyburn (S.C.). House Minority Leader Nancy Pelosi (D-Calif.) voted to approve the measure.
Under the bill, the VA secretary would be authorized to dismiss senior executives or demote them to the civil service. It would require the VA secretary to notify Congress of such a firing or demotion within 30 days.House Veterans Affairs Committee Chairman Jeff Miller (R-Fla.) said the measure would help rid the department of incompetent employees in light of the controversy.
“The committee has received nothing but disturbing silence from the White House and only excuse after another from the Department of Veterans Affairs,” Miller said.
Rep. Corrine Brown (D-Fla.) said the legislation would send a message that the VA would be held accountable.
“It is very important as we go into Memorial Day that we let the veterans know that we appreciate their service. And we also need to let them know that we’re going to do all we can to make sure they have the quality health care they deserve,” Brown said.
An administration official said the White House supports the overall goals of the legislation, but also had concerns that it could have unintended consequences.
President Barack Obama speaks in the Brady Press Briefing Room of the … more >
WASHINGTON (AP) – With outrage mounting over veterans’ health care, President Barack Obama declared Wednesday that allegations of misconduct at VA hospitals will not be tolerated, and he left open the possibility that Secretary Eric Shinseki, a disabled war veteran, could be held to account.
“I will not stand for it – not as commander in chief but also not as an American,” Obama said following an Oval Office meeting with the embattled Shinseki.
Congress moved to keep up the pressure on the administration, with the House easily approving a measure Wednesday evening that would give the VA secretary more authority to fire or demote the 450 senior career employees who serve as hospital directors or executives in the agency’s 21 regions. The vote was 390 to 33.
Rep. Jeff Miller, R-Fla., chairman of the House Veterans Affairs Committee, sponsored the measure, saying VA officials who have presided over mismanagement or negligence are more likely to receive bonuses or glowing performance reviews than any sort of punishment. He declared that a “widespread and systemic lack of accountability is exacerbating” the department’s problems.
The White House said it supported the goal of seeking greater accountability at the VA but had unspecified concerns about the legislation.
The growing furor surrounding the Department of Veterans Affairs centers on allegations of treatment delays and preventable deaths at VA hospitals. The department’s inspector general’s office says 26 facilities are being investigated nationwide, including a Phoenix hospital facing allegations that 40 people died while waiting for treatment and staff kept a secret list of patients in order to hide delays in care.
The allegations have raised fresh concerns about the Obama administration’s management of a department that has been struggling to keep up with the influx of new veterans returning home from the wars in Iraq and Afghanistan. Obama’s comments Wednesday – his first on the matter in more than three weeks – signaled a greater urgency by the White House to keep the matter from spiraling into a deeper political problem in a midterm election year.
The House is set to vote this week on a bill that would give the head of the Department of Veterans Affairs authority to fire or demote senior executives for perceived performance problems without going through the usual administrative procedures.
House Majority Leader Eric Cantor (R-Va.) added the measure to the weekly docket on Thursday, the same date VA Secretary Eric Shinseki testified about reports that VA health clinics throughout the country have cooked their books to hide treatment delays, some of which may have affected patients who died while waiting for care.
VA Secretary Eric Shinseki. (Reuters/Jonathan Ernst).
Ironically, the American Legion has called for Shinseki’s removal because of the alleged coverups, along with other problems such as a longstanding backlog of disability claims and preventable deaths at various VA hospitals. If the secretary departs, his critics would have to wait for a replacement to fire senior officials for the recent controversy.
Shinseki said during the hearing that he is “mad as hell” about the reported treatment delays, and he vowed to stick around until he improves VA services for veterans or President Obama asks him to resign.
Although firing VA officials may quell the recent outrage over reported coverups, the Senior Executives Association has raised concerns about the House bill. Below is a summary of the measure’s drawbacks, as outlined in recent statements from the group:
* Due process: Senior executives can appeal firings and demotions to an administrative panel known as the Merit Systems Protection Board, which determines whether the personnel actions were warranted. However, the hearings are informal and the decisions are non-binding for agency executives, unlike with rank-and-file employees.
The SEA said the House bill would rob employees of the right to recourse when department chiefs wrongly punish their workers. They also noted that accountability processes already exist for senior executives.
Agencies must provide a 30-day written notice when they decide to remove senior executives. The officials can then argue against removal, choose to resign, or return back to work at a lower position. They may also be eligible for immediate retirement.
Updated 6:22 p.m. | The White House is backing Veterans Affairs Secretary Eric Shinseki after he faced calls to resign Monday over allegations that veterans died waiting for care in Phoenix and other problems in his department.
“As the President said last week, we take the allegations around the Phoenix situation very seriously,” said Shin Inouye, a White House spokesman. “That’s why he immediately directed Secretary Shinseki to investigate, and Secretary Shinseki has also invited the independent Veterans Affairs Office of Inspector General to conduct a comprehensive review,” he said.
“We must ensure that our nation’s veterans get the benefits and services that they deserve and have earned. The President remains confident in Secretary Shinseki’s ability to lead the Department and to take appropriate action based on the IG’s findings.”
The chair of the Texas Senate’s veteran affairs committee on Monday called for an independent investigation into allegations that wait time data was manipulated at Department of Veterans Affairs clinics in Central Texas and San Antonio.
Sen. Sen. Leticia Van de Putte, D-San Antonio, made her comments as the burgeoning scandal over VA patient care reached the Rio Grande Valley, where a former VA doctor accused the department of delaying colonoscopies for veterans with cancer and jeopardizing veterans’ visits to non-VA specialists because the agency took so long to reimburse private providers.
In Austin, Van de Putte demanded accountability from top VA leaders over claims that scheduling clerks were trained to falsely input appointment data to make it appear that waiting times were far shorter than they really are. The VA aims to see patients within 14 days of their desired appointment dates, and medical centers are graded on their ability to hit those targets.
“It appears the motivation for the deception…was a personal pay day in the form of a VA performance bonus,” Van de Putte said. “Someone is responsible. These scheduling clerks didn’t just decide to falsify reports all over the country at the same time…The allegations show a pattern that crosses multiple clinics and shows the actions were condoned at a pretty high level.”
The claims of whistleblower Brian Turner, a VA scheduling clerk who said he saw data manipulation in Waco, Austin and San Antonio, were first reported by the American-Statesman last week.
On Monday, new allegations emerged against the VA Health Care Center in Harlingen, and officials with the VA’s Texas Valley Coastal Bend Health Care System, which oversees the facility. Dr. Richard Krugman, former associate chief of staff at the center, told investigators that “patient care was impacted by the VA’s requirements to cut costs,” according to documents obtained by the American-Statesman.
WASHINGTON – U.S. Senator John Cornyn (R-TX) today announced on Fox News he has sent a letter to Veterans Affairs Secretary Eric Shinseki after several reports surfaced of abuse and mismanagement in VA clinics in Texas and across the country. The letter asks several questions of Sec. Shinseki, and calls on the Secretary to provide answers during his testimony before the Senate Veterans’ Affairs Committee on Thursday, May 15. A video of Sen. Cornyn’s Fox News interview regarding VA failures can be viewed here. Sen. Cornyn’s questions for Sec. Shinseki include:
“Can you confirm that supervisors at VA facilities in Texas have not and are not ordering employees to ‘game the system’ by concealing wait times?
“Can you confirm that veterans diagnosed with cancer of any kind that requires chemotherapy are provided that treatment in a timely manner by the VA?
“Can you confirm that any bonuses or pay raises are on hold for senior leaders at VA facilities in San Antonio, Austin, Waco, Harlingen, and all VA facilities where similar allegations have been made?
“Can you confirm that staff at facilities currently under investigation for allegations of falsified reports will not be assigned to investigate other VA facilities?
“Can you confirm that documents are being preserved at all Texas VA facilities?”
The full text of the letter is below and attached.
May 13, 2014
The Honorable Eric K. Shinseki
Secretary of Veterans Affairs
810 Vermont Avenue, NW
Washington, DC 20420
Dear Secretary Shinseki:
I write to reiterate my deep concern regarding the numerous, troubling reports that continue to surface regarding mistreatment of our nation’s veterans at Department of Veterans Affairs (VA) facilities across the country. These reports indicate that incidents—including the withholding of life-saving care from some veterans—were the result of a culture of cover-ups, indifference as to the health and welfare of our veterans, and a complete lack of accountability that pervades your Department. Yet, the Administration’s response to these troubling revelations has been lethargic and its inaction puzzling.
During your testimony before the Senate Veterans’ Affairs Committee on Thursday, I call on you to provide direct, clear answers to these questions:
1. According to recent reports, you have ordered a “face-to-face audit” of all Department of Veterans Affairs clinics. Can you describe in detail how you intend for this audit to be conducted, its timeline for completion, and what measures are being taken to ensure these audits are conducted in an independent and transparent manner? If the allegations are substantiated, what type of action are you willing to take to right these wrongs, and how will the responsible officials be held accountable?
2. A whistleblower in Texas claims that during his time as a scheduling clerk for VA facilities in Austin, San Antonio, and Waco, he was directed by supervisors to hide true wait times by inputting false records into the VA’s scheduling system. VA officials in San Antonio deny this, while VA officials in Austin claim employees may have been discouraged from using the electronic scheduling tool that would reveal long wait times, but that those orders did not come from “executive leadership.” Can you confirm that supervisors at VA facilities in Texas have not and are not ordering employees to “game the system” by concealing wait times?
3. An Austin-based surgeon recently contacted my office to inform me he is not accepting any further subcontracts from the VA due to failures in patient care that he has personally witnessed. Specifically, he saw a veteran in August of 2013 who was referred to him by the VA after they detected a lesion they suspected was cancerous. Already two months had lapsed between the time they detected the lesion and the time he saw the veteran. This surgeon performed a biopsy and diagnosed it as laryngeal cancer. He informed the VA that the veteran needed immediate chemotherapy – that they had a real chance to treat his cancer if they started chemotherapy right away. Almost two months later, he followed up on his case only to learn the VA never provided chemotherapy, with no good excuse as to why. The veteran died several days later. Can you confirm that veterans diagnosed with cancer of any kind that requires chemotherapy are provided that treatment in a timely manner by the VA?
4. A whistleblower in South Texas who formerly served as associate chief of staff for the VA Texas Valley Coastal Bend Health Care System in Harlingen, TX, told the Washington Examiner this week that roughly 15,000 patients who should have had the potentially life-saving colonoscopy procedure either did not receive it or were forced to wait longer than they should have. He also claims that approximately 1,800 records were purged to give the false appearance of eliminating a backlog. Can you confirm that veterans requiring colonoscopies to detect cancer are provided with the procedure in a timely manner?
5. In 2012, VA medical facilities in Central Texas reported that 96 percent of veterans were seen by providers within 14 days of their preferred appointment date. In the South Texas region that includes San Antonio, the statistics were even more impressive: 97 percent of veterans were seen within two weeks, according to annual performance reports. Can you produce documents that show the original dates of veterans’ requests for appointments for 2012?
6. According to public records, the director of the Phoenix VA hospital, where news investigations have discovered at least 40 veterans died while waiting for care and languishing on secret lists, received more than $9,000 in bonus pay in 2013. Can you confirm that any bonuses or pay raises are on hold for senior leaders at VA facilities in San Antonio, Austin, Waco, Harlingen, and all VA facilities where similar allegations have been made?
7. My staff attended a Quarterly Congressional Staffer and Veterans Service Organization Representative Meeting at the Central Texas Veterans Health Care System (CTVHS) Friday, May 9, 2014. Sallie Houser-Hanfelder, director of the Central Texas Veterans Health Care System, told meeting attendees that, as part of the face-to-face audits you have ordered, a quality systems manager from CTVHS would be sent to another VA facility to assist with investigations there. Can you confirm that staff at facilities currently under investigation for allegations of falsified reports will not be assigned to investigate other VA facilities?
8. A former VA employee at the VA Greater Los Angeles Medical Center told the Daily Caller that employees at the Center destroyed veterans’ medical files in a systematic attempt to eliminate backlogged veteran medical exam requests. The former employee said, “The waiting list counts against the hospital’s efficiency. He said the chief of the Center’s Radiology Department initiated an “ongoing discussion in the department” to cancel exam requests and destroy veterans’ medical files so that no record of the exam requests would exist, thus artificially reducing the backlog. In addition, you have been subpoenaed by the House Veterans Affairs Committee over concerns by Chairman Jeff Miller that evidence in Phoenix may have been destroyed after the Committee issued a document-preservation order on April 9. A top VA official testified on April 24 that a spreadsheet of patient appointment records, which may have been a “secret list” proving misconduct, was shredded or discarded. Can you confirm that documents are being preserved at all Texas VA facilities?
I look forward to your prompt and detailed responses to these pressing questions.
Memos Show VA Staffers Have Been ‘Gaming System’ for Six Years
By Rich Gardella and Talesha Reynolds
Internal memos show the VA has been playing whack a mole for at least six years with employees who use dozens of different scheduling tricks to hide substantial delays in health care for America’s veterans. And whenever the VA tries to stop its staffers from “gaming the system,” the staffers come up with new techniques.
Whistleblowers around the country are now accusing the VA of hiding a backlog in patient care with bookkeeping tricks, and a former doctor at a VA facility in Arizona says the delays may have contributed to the deaths of 40 patients.
In an April 26, 2010 memo, the VA’s deputy undersecretary for health administrative operations, William Schoenhard said, “It has come to my attention that in order to improve scores on assorted access measures, certain facilities have adopted use of inappropriate scheduling practices sometimes referred to as ‘gaming strategies.’ … This is not patient centered care.”
Schoenhard then listed two dozen different tactics identified in a 2008 study that facilities around the country were using to cut down on the officially recorded time that patients had to wait for care.
The techniques included pretending that appointments cancelled by the clinic were cancelled by the patient, and refusing to schedule appointments for patients when there was no appointment available within 30 days. Patients were told to wait a month and then call back.
Two of the techniques described in the memo closely resemble the methods described by the whistleblowers who have gone public recently with claims that VA facilities have disguised actual patient waiting time.
The 2010 memo discusses how a written appointment log book can be used to avoid entering long wait times into the electronic waiting list system, and forbids the use of any written log. Dr. Samuel Foote, the Arizona whistleblower, now says that as recently as 2013 the Phoenix VA was using paper records with actual patient wait times to avoid entering those wait times into the official electronic system.
The 2010 memo also describes how staffers manipulated the “Desired Date” of a patient’s appointment. The date the patient wants to see a doctor is supposed to be entered as the “Desired Date,” but those dates are often sooner than a doctor is available. Facilities were able to hide the difference between what the patient wanted and what the patient got, according to the memo, by either entering the wrong date, neglecting to enter any date or entering the earliest available date as the patient’s desired date.
The memo reveals that some clerks look inside the electronic scheduling system to see what dates are actually available before filling in the “Desired Date.” “[T]he clerk [finds] the availability of future appointments. Once a date/time is found, the clerk exits the system and then starts over using the identified date/time as the Desired Date.”
The method closely resembles what whistleblower Brian Turner alleges occurred at VA facilities in Austin and San Antonio within the past year and a half. It also mirrors what a coordinator at a facility in Wyoming seems to be advising schedulers to do in an email from June 2013.
(CNN) —A mounting crisis of deadly waiting times and allegations of cover-up at VA hospitals face Secretary of Veterans Affairs Eric Shinseki as he speaks to members of the U.S. Senate on Thursday.
With his job on the line and a growing number of critics calling for his resignation, Shinseki will go before the Veterans Affairs’ Committee. The retired decorated Army general will be asked to explain just how the VA’s wait-list scandal became such a mess.
Shinseki is likely to be grilled about delays at numerous VA hospitals and a long list of serious problems and allegations of falsifying wait times, many of which were exposed and reported by CNN.
For six months, CNN has been reporting on deadly delays in medical appointments suffered by veterans across the country and veterans who died or were seriously injured while waiting for appointments and care.
The most disturbing and striking problems emerged in Arizona last month as inside sources revealed to CNN details of a secret waiting list for veterans at the Phoenix VA. Charges were leveled that at least 40 American veterans died in Phoenix while waiting for care at the VA there, many of whom were placed on the secret list.
After Phoenix, allegations emerge nationwide
But even as the Phoenix VA’s problems have riveted the nation’s attention, numerous whistle-blowers from other VA hospitals across the country have stepped forward in recent weeks. They described similar delays in care for veterans and also varying schemes by officials at those facilities to hide the delays — in some cases even falsify records or “cook the books.”
The secret waiting list in Phoenix was part of an elaborate scheme designed by Veterans Affairs managers there who were trying to hide that 1,400 to 1,600 sick veterans were forced to wait months to see a doctor, according to a recently retired top VA doctor and several high-level sources who spoke exclusively to CNN.
“The scheme was deliberately put in place to avoid the VA’s own internal rules,” said Dr. Sam Foote, a 24-year Phoenix VA physician who just retired this year and who appeared in an interview for the first time on CNN last month.
The VA requires its hospitals to provide care to patients in a timely manner, typically within 14 to 30 days.
“They [Phoenix VA officials] developed the secret waiting list,” said Foote, a respected physician. He told CNN that the elaborate scheme in Phoenix involved shredding evidence to hide the long list of veterans waiting for appointments and care. Foote and the other sources say officials at the VA instructed their staff to not actually make doctor’s appointments for veterans within the computer system.
Instead, Foote says, when a veteran is seeking an appointment, “they enter information into the computer and do a screen capture hard copy printout. They then do not save what was put into the computer so there’s no record that you were ever here,” he said.
According to Foote and the sources, the information was gathered on the secret electronic list and then the information that would show when veterans first began waiting for an appointment was actually destroyed.
“That hard copy, if you will, that has the patient demographic information is then taken and placed onto a secret electronic waiting list, and then the data that is on that paper is shredded,” Foote said.
“So the only record that you have ever been there requesting care was on that secret list,” he said. “And they wouldn’t take you off that secret list until you had an appointment time that was less than 14 days so it would give the appearance that they were improving greatly the waiting times, when in fact they were not.”
From the Phoenix VA officials: Denials of a list
Phoenix VA officials denied any knowledge of a secret list, and said they never ordered any staff to hide waiting times. They acknowledged some veterans may have died waiting for care there, but they said they did not have knowledge about why those veterans may have died.
The number of veterans who died recently waiting for care in Phoenix is at least 40, said Foote and the sources. “That’s correct. The number’s actually higher. … I would say that 40, there’s more than that that I know of, but 40’s probably a good number,” said Foote.
Thomas Breen, a Navy veteran, was one of those veterans in Phoenix who died, waiting for care on that secret list, according to Foote and several other inside VA sources who spoke to CNN.
As the veteran urinated blood, Breen’s son, Teddy Barnes-Breen, and daughter-in-law, Sally, rushed him to the Phoenix VA Emergency room last fall. But they were told they would have to wait for any primary care appointment for him, despite a note indicating an “urgent” need on his chart from ER doctors.
No one called from the VA with a primary care appointment. Sally says she and her father-in-law called “numerous times” in an effort to try to get an urgent appointment for him. She says the response they got was less than helpful.
“Well, you know, we have other patients that are critical as well,” Sally says she was told. “It’s a seven-month waiting list. And you’re gonna have to have patience.”
Sally says she kept calling, day after day, from late September to October. She kept up the calls through November. But then she no longer had reason to call.
Thomas Breen died on November 30. The death certificate shows that he died from stage 4 bladder cancer. Months after the initial visit, Sally says she finally did get a call.
“They called me December 6. He’s dead already.”
“They did not treat him right,” said Teddy.
Sally says the VA official told her, “We finally have that appointment. We have a primary for him.’ I said, ‘Really, you’re a little too late, sweetheart.’ ”
The director of the Phoenix VA, Sharon Helman, was put on administrative leave by Shinseki two weeks ago, along with two of her top aides. But sources inside the VA in Phoenix tell CNN the wait times and problems are still ongoing there.
As a direct result of allegations by Foote and other insiders in Phoenix, investigators from the VA’s Inspector General’s Office have gone to Phoenix and have been conducting an investigation there for months.
CNN’s ongoing investigation into VA health care
But months before revelations of what happened Phoenix came to light, CNN had reported about other veterans who died or were injured while waiting for care at different VA hospitals.
Last summer, CNN started investigating delays in care and appointment wait times at VA facilities across the country.
Since our first report on delays in care at two VA hospitals in Georgia and South Carolina ran in November of 2013, CNN has continued to uncover delays in care at many facilities across the country. Numerous VA staffers have stepped forward to become whistle-blowers and allege dangerously long wait times for veterans and varying efforts to cover them up by officials at the VA.
“I just try to live every day like it’s my last day,” said Barry Coates, a 44-year-old Gulf War vet who is one of the veterans who has suffered from a delay in care and who spoke to CNN in January.
Coates was having excruciating pain and rectal bleeding in 2011. For a year, the Army veteran went to several VA clinics and hospitals in South Carolina, trying to get help. But the VA’s diagnosis was hemorrhoids, and aside from simple pain medication, he was only told he might need a colonoscopy yet not given any appointment for one.
“The problem was getting worse, and I was having more pain,” Coates said, talking about one specific VA doctor who he saw every few months. “She again examined me and gave me some prescriptions for other things as far as pain and stuff like that and I noticed again she made another comment — ‘may need colonoscopy.’
“I told her that something needed to be done,” said Coates. “But nothing was ever set up … a consult was never set up. … I had already been in pain and suffering from this problem for over six months, and it wasn’t getting better,” Coates said.
The secret list was part of an elaborate scheme designed by Veterans Affairs managers in Phoenix who were trying to hide that 1,400 to 1,600 sick veterans were forced to wait months to see a doctor, according to a recently retired top VA doctor and several high-level sources.
Internal e-mails obtained by CNN show that top management at the VA hospital in Arizona knew about the practice and even defended it.
Dr. Sam Foote just retired after spending 24 years with the VA system in Phoenix. The veteran doctor told CNN in an exclusive interview that the Phoenix VA works off two lists for patient appointments:
There’s an “official” list that’s shared with officials in Washington and shows the VA has been providing timely appointments, which Foote calls a sham list. And then there’s the real list that’s hidden from outsiders, where wait times can last more than a year.
Deliberate scheme, shredded evidence
“The scheme was deliberately put in place to avoid the VA’s own internal rules,” said Foote in Phoenix. “They developed the secret waiting list,” said Foote, a respected local physician.
The VA requires its hospitals to provide care to patients in a timely manner, typically within 14 to 30 days, Foote said.
According to Foote, the elaborate scheme in Phoenix involved shredding evidence to hide the long list of veterans waiting for appointments and care. Officials at the VA, Foote says, instructed their staff to not actually make doctor’s appointments for veterans within the computer system.
Instead, Foote says, when a veteran comes in seeking an appointment, “they enter information into the computer and do a screen capture hard copy printout. They then do not save what was put into the computer so there’s no record that you were ever here,” he said.
According to Foote, the information was gathered on the secret electronic list and then the information that would show when veterans first began waiting for an appointment was actually destroyed.
“That hard copy, if you will, that has the patient demographic information is then taken and placed onto a secret electronic waiting list, and then the data that is on that paper is shredded,” Foote said.
“So the only record that you have ever been there requesting care was on that secret list,” he said. “And they wouldn’t take you off that secret list until you had an appointment time that was less than 14 days so it would give the appearance that they were improving greatly the waiting times, when in fact they were not.”
I feel very sorry for the people who work at the Phoenix VA. They all wish they could leave ’cause they know what they’re doing is wrong.
Dr. Sam Foote
Foote estimates right now the number of veterans waiting on the “secret list” to see a primary care physician is somewhere between 1,400 and 1,600.
Doctor: It’s a ‘frustrated’ staff
“I feel very sorry for the people who work at the Phoenix VA,” said Foote. “They’re all frustrated. They’re all upset. They all wish they could leave ’cause they know what they’re doing is wrong.
“But they have families, they have mortgages and if they speak out or say anything to anybody about it, they will be fired and they know that.”
Several other high-level VA staff confirmed Foote’s description to CNN and confirmed this is exactly how the secret list works in Phoenix.
Foote says the Phoenix wait times reported back to Washington were entirely fictitious. “So then when they did that, they would report to Washington, ‘Oh yeah. We’re makin’ our appointments within — within 10 days, within the 14-day frame,’ when in reality it had been six, nine, in some cases 21 months,” he said.
Thomas Breen was so proud of his time in the Navy that he wanted to be treated only at a VA facility, his family says.
In the case of 71-year-old Navy veteran Thomas Breen, the wait on the secret list ended much sooner.
“We had noticed that he started to have bleeding in his urine,” said Teddy Barnes-Breen, his son. “So I was like, ‘Listen, we gotta get you to the doctor.’ “
Teddy says his Brooklyn-raised father was so proud of his military service that he would go nowhere but the VA for treatment. On September 28, 2013, with blood in his urine and a history of cancer, Teddy and his wife, Sally, rushed his father to the Phoenix VA emergency room, where he was examined and sent home to wait.
“They wrote on his chart that it was urgent,” said Sally, her father-in-law’s main caretaker. The family has obtained the chart from the VA that clearly states the “urgency” as “one week” for Breen to see a primary care doctor or at least a urologist, for the concerns about the blood in the urine.
“And they sent him home,” says Teddy, incredulously.
Sally and Teddy say Thomas Breen was given an appointment with a rheumatologist to look at his prosthetic leg but was given no appointment for the main reason he went in.
Soldier’s ‘Courageous Act’ Remembered as Fort Hood Begins Healing
In a final heroic act, Sgt. 1st Class Daniel Ferguson threw his body against the entryway of a door as a fellow soldier-turned-gunman blasted away in a terrifying rampage at Fort Hood.
Ferguson, 39, was fatally hit in the moment he became a human shield — a sacrifice remembered in a news conference Saturday.
Ferguson’s “courageous act of blocking the door with his own body prevented further bloodshed,” said Rep. Roger Williams, R-Texas.
Also killed in Wednesday’s shooting were Sgt. Timothy Owens, 37, and Staff Sgt. Carlos Lazaney-Rodriguez, 38. Sixteen others were wounded. Gunman Spc. Ivan Lopez died from a self-inflicted gunshot wound, officials said.
Rep. Williams, along with Rep. John Carter, R-Texas, met some of the wounded soldiers Saturday, and commended them on their valor. Among the victims was Maj. Patrick Miller, who was shot in the stomach with Lopez’s .45-caliber semiautomatic pistol.
Miller had called 911 as he tended to his own wounds.
Timothy Wayne Owens, a counselor at Fort Hood, was known to friends as a stand-up guy who triumphed over a hardscrabble upbringing to become an empathetic military man, one who helped people and defused conflicts.
So, it was no surprise to residents in his home town of Effingham, Ill., to hear that Owens lost his life trying to calm the shooter in Wednesday’s Fort Hood killings.
“He was a brave man,” said Owens’s mother, Mary Muntean, 77, who said she learned that her son had been killed as he tried to talk with Ivan Lopez, who has been identified as the man who killed three people and injured 16 in the shooting on the Army post.
Muntean said she received a call at her Effingham home from her son’s wife, Billy Owens, on Wednesday evening telling her that he had been shot five times after trying to calm Lopez in a post parking lot. Military officials have not released the names of those killed or injured or confirmed reports of how the violence unfolded. But friends of Owens said the account provided by his family fits the man they knew.
Among Fort Hood Victims, a Sergeant Is Killed, and a Major Is Wounded
By ASHLEY SOUTHALL and STEVEN YACCINOAPRIL 3, 2014
The names of the victims of the shooting in Fort Hood began to come out on Thursday, released by relatives and by officials offering their condolences.
In Effingham, Ill., family members told The Associated Press that Army Sgt. Timothy Owens was one of the three soldiers killed Wednesday in a mass shooting by Specialist Ivan Antonio Lopez. Sixteen others were wounded in the shooting. The Army has not released a list of the victims, pending notification of relatives.
The mother of Sergeant Owens, Mary Muntean, 77, of Effingham, told The Associated Press that she had learned of her son’s death in a telephone call with her daughter-in-law.
Unable to reach her son, she called his wife, Billie Owens, who first said he was in the hospital. Before long, Sergeant Owens’s wife called back, and Mrs. Muntean had her worst fears confirmed. “She said, ‘Mom, I want to tell you how sorry I am. Tim’s gone,’ ” Mrs. Muntean said, according to The A.P. “I broke down.”
Sergeant Owens dropped out of high school in 1995. But his mother said he earned his high school equivalency after joining the Army in 2004.
A friend and former roommate, Paul Eatherton, said Sergeant Owens, whose family moved back to Effingham from Missouri in the mid-1990s, worked at Pizza Hut and studied tae kwon do at a local gym. Mr. Eatherton, a martial arts instructor at the time, said Sergeant Owens got his black belt and started teaching at a gym in Effingham.
“He was the best student I’d ever seen or known,” Mr. Eatherton said. “We’d go to tournaments, and he’d bring first places home every time.”
He said Sergeant Owens, who was in his mid-30s, had recently signed up for another six years in the Army. “I think he was going to be a lifer,” he said. He said he had not talked to Sergeant Owens for several months, but when he heard news of the shooting, he texted him immediately. He got no reply. “That really worried me,” he said.
The commander of Fort Hood, Lt. Gen. Mark A. Milley, said in an afternoon news conference, that nine of the 16 people wounded in the attack were taken to Scott & White Memorial Hospital in nearby Temple, Tex., for treatment. Three were upgraded to serious condition on Thursday. Hospital officials said doctors had operated on two patients, a man and a woman, who had been shot in the abdomen and neck. The third person had an abdominal wound. The other victims taken there were discharged.
Specialist Ivan Antonio Lopez had seen a military psychiatrist as recently as last month. He was being treated for depression and anxiety, and had been prescribed Ambien to help him sleep. He had come back from a four-month deployment to Iraq in 2011 and told superiors he had suffered a traumatic head injury there. But military officials said he had never seen combat, and there was no record of any combat-related injury. He was being evaluated for possible post-traumatic stress disorder.
Still, military officials said, they had seen nothing to indicate that Specialist Lopez, 34 — who killed three people and himself and wounded 16 others on Wednesday in a shooting rampage at Fort Hood, Tex. — was violent or suicidal.
“He had a clean record,” Secretary of the Army John McHugh said Thursday morning in testimony before a Senate panel in Washington. “No outstanding bad marks for any kinds of major misbehaviors that we’re yet aware of.”
Lt. Gen. Mark A. Milley, the Fort Hood commander, said Thursday at a news conference that there were “very strong indications” that there had been a “verbal altercation” between Specialist Lopez and one or more other soldiers in the minutes before the shooting started, but the authorities were still investigating what role, if any, that played in the attack.
“We have very strong evidence looking into his medical history that indicated an unstable psychiatric condition,” General Milley said.
Friends from his hometown in Puerto Rico said that Specialist Lopez was angry with the Army when he returned home for his mother’s funeral in November. Ismael Gonzalez, a former schoolmate who had kept in contact with Specialist Lopez on Facebook, said the soldier was very upset that he had initially been given only 24 hours to attend the funeral.
In addition, Mr. Gonzalez said, Specialist Lopez, who was earning $28,000 a year, told him that he was “in a precarious economic situation” trying to support his family in Texas and two children in Puerto Rico from his first marriage. And he was angry that the Army would not allow him to move his family onto the base at Fort Hood, Mr. Gonzalez said.
None of this had found its way into Specialist Lopez’s official record, though.
“This was an experienced soldier,” said Gen. Raymond T. Odierno, the Army’s chief of staff. “He spent actually nine years in the Puerto Rico National Guard before coming on active duty, so he’s a very experienced soldier.”
Those who knew Specialist Lopez as a young man, obsessed with the high school band, were even more stunned to learn what he was suspected of doing.
“I cannot believe you are speaking about the same guy,” said Sgt. Maj. Nelson Bigas, one of Specialist Lopez’s superiors in the National Guard. “He was the most responsible, obedient, humble person, and one of the most skillful guys on the line.”
For a year beginning in 2006, Specialist Lopez was deployed with his guard unit on the Sinai Peninsula, watching the border between Egypt and the Gaza Strip.
But, the authorities say, it was Specialist Lopez who went into Guns Galore in Killeen, Tex., near Fort Hood on March 1 and bought the .45-caliber Smith & Wesson semiautomatic pistol that was used in the shootings on Wednesday.
It was the same gun store where Nidal Malik Hasan, an Army major, had bought at least one of the weapons used in a 2009 mass shooting on the base.
So information was emerging slowly on Thursday about Mr. Lopez. He was raised in the small fishing village of Guayanilla on the southern coast of Puerto Rico, about an hour and a half from San Juan. While there, he attended the School of Asunción Rodríguez de Sala, where he was active in the band and an enthusiastic drummer.
In 1999, he joined the National Guard, where he also played in the band. Later, he joined the Puerto Rico Police Department and became a member of its band. Officials said his record with the force was clean, with no disciplinary or behavioral problems.
His main job for the police was visiting schools and hospitals around Puerto Rico to give demonstrations on his percussion instruments. After he finished, other police officers would speak to the students or patients about gun violence, drugs and bullying, said Jeann Correa, the director of the unit for which he worked. His pay was $2,400 a month.
In 2010, getting a special leave from the police force, he shifted into the Army as a private first class and was quickly promoted to specialist and stationed with the First Armored Division at Fort Bliss in El Paso, Tex. He was an infantryman there but his military record shows that in November, because of a medical condition identified as plantar fasciitis, a painful foot ailment, he moved to Fort Leonard Wood in Missouri, where he trained to become a truck driver. In February, he was posted to Fort Hood in that capacity.
Vets, Docs Worry Fort Hood Shootings Will Deepen PTSD Stigma
By Bill Briggs
The word “PTSD” had barely left the mouth of Fort Hood’s commander late Wednesday when, across the nation, many veterans with those symptoms and doctors who treat the malady understood they faced a renewed battle: a resurgence of the stigma that comes with that diagnosis.
The Fort Hood tragedy –- 16 wounded and four killed, including identified shooter Ivan Lopez, a soldier being evaluated for PTSD –- is precisely the type of event that makes combat veterans cringe. Many worry they’ll be further mislabeled as dangerous time bombs, as the next to snap, and that post-traumatic stress will again be misrepresented and misunderstood as a condition that sparks public, violent outbursts.
“That is not what post-traumatic stress is or what it does,” said Ingrid Herrera-Yee, a clinical psychologist in the Washington, D.C. area who treats veterans diagnosed with Post Traumatic Stress Disorder and other mental health issues as well as their family members and civilians. Her husband, Army National Guard Staff Sgt. Ian Yee, spent three combat deployments in Iraq and Afghanistan.
“Yes, there is anger and irritability (associated with PTSD), but it’s usually internalized. You’re more likely to see it as someone who is withdrawn, anxious and numb, who’s lost interest in life. Some veterans explain it to me this way: ‘The last thing you want is to go out and lash out,” said Herrera-Yee, adding: “Just like any victims of a trauma –- rape or domestic violence -– they can become fearful of their surroundings, but they’re not going to react angrily toward their surroundings. For them, it’s all about avoidance.”
“You’re more likely to see it as someone who is withdrawn, anxious and numb, who’s lost interest in life. Some veterans explain it to me this way: ‘The last thing you want is to go out and lash out.'”
For years, Pentagon brass and branch commanders have urged troops and veterans to seek mental-health help if they feel the need, while repeating the message that, if they do see a doctor, they will not be viewed as weak but as strong. That campaign seems to have finally dented the macho-military mantra that every soldier can handle his or her own business. Many veterans are turning to doctors to begin addressing post-service anxiety issues, often fueled by repeated or long deployments.
An Iraq war veteran who was grappling with mental health issues opened fire at Fort Hood, Tex., in an attack that left four people dead and 16 wounded Wednesday afternoon, according to preliminary law enforcement and military reports. The gunfire sent tremors of fear across a sprawling Army post still reeling from one of the worst mass shootings in U.S. history.Many basic details about the shooting remained unclear in the chaotic hours after the first calls for help around 4 p.m., but senior U.S. law enforcement officials said the incident did not appear to be linked to any foreign terrorist organizations. The shooter was among those who died, the officials said.
The officials identified the shooter as Army Spec. Ivan Lopez, 34, a military truck driver, who was dressed in his standard-issue green camouflage uniform. Lopez opened fire in two locations on the vast central Texas post, inside a building housing the 1st Medical Brigade and in a facility belonging to the 49th Transportation Battalion.
Police spent Wednesday night searching his apartment in Killeen, the city that abuts the Army facility. Gen. Mark A. Milley, the commander of Fort Hood, said the soldier, whom he did not identify by name, served four months in Iraq in 2011.
Milley said the shooter “had behavioral health and mental health issues.” He said the soldier, who self-reported a traumatic brain injury and was taking anti-depressants, had been under examination to determine whether he had post-traumatic stress disorder. “We are digging deep into his background,” Milley said.
Milley said the soldier opened fire with a .45-caliber Smith & Wesson semiautomatic pistol that was purchased recently but was not authorized to be brought on the post. He was eventually confronted by a female military police officer. He put his hands up but then pulled out a gun from under his jacket. “She engaged,” Milley said, and then the soldier put the gun to his head and shot himself.
The shooting was the third major gun attack at a U.S. military installation in five years, leaving the nation grappling with the prospect of yet more flag-draped funerals for troops killed on the homefront. A government contractor went on a shooting rampage at the Washington Navy Yard in September, leaving 12 people dead. In 2009, Army Maj. Nidal M. Hasan opened fire on a group of soldiers at Fort Hood preparing to deploy to Iraq and Afghanistan, killing 13 people and wounding more than 30.
Doctors at the Scott & White hospital in Temple, Tex., said Wednesday that they have treated eight of the wounded and that one more was on the way. Three of the patients were in critical condition in the ICU, and five were in serious condition. Seven of them were male, and one was female. Their injuries ranged from mild to life-threatening, a majority of them caused by single-gunshot wounds to the neck, chest and abdomen.
President Obama said he was “heartbroken that something like this might have happened again.” Speaking during a fundraising trip to Chicago, he pledged “to get to the bottom of exactly what happened.”
The gunman, identified by multiple government sources as Army Specialist Ivan Lopez, took his own life, officials said.
Lopez, 33, of Kileen, Tex., was wearing an Army uniform at the time of the shooting, Michael McCaul (R-Tex.), chairman of the House Homeland Security Committee, told reporters.
Four people were taken to Scott and White Memorial Hospital in Temple, Tex., and another two are being brought there, said Glen Couchman, the facility’s chief medical officer. Their injuries that “range from stable to quite critical,” he said.
The installation was locked down for much of the afternoon and into the evening after the shooting before being lifted shortly before 9 p.m. local time.
Speaking in Chicago, President Obama said his administration was following the shooting closely.
“I want to just assure all of us we are going to get to the bottom of exactly what happened,” he said. “We’re heartbroken something like this might have happened again.”
SHOOTING SITUATION STILL ACTIVE, Multiple Gunned Down
FORT HOOD (April 2, 2014) At least one person is dead after a shooting late Wednesday afternoon on Fort Hood, a post spokesman confirmed.
Others were injured in the shooting, but the spokesman didn’t say how many.
The gunman is still at large and the spokesman said the incident is being treated as an active-shooter situation.
Warning sirens sounded late Wednesday afternoon at Fort Hood because of the incident.
A man who said he was a witness told News 10 that about 20 shots were fired in a post motor pool in the area of Motor Pool Road and Tank Destroyer Boulevard.
He said at least three people were hit.
He said the three victims were taken to a hospital.
The post was on lockdown as a result of the shooting, which occurred at around 4:25 p.m.
People on post were told to stay indoors.
A message that scrolled across the top of the post’s website said, “Shelter in place immediately. This is not a test.”
The 1st Calvary Division, which is based at Fort Hood, sent a Twitter alert telling people on base to close doors and stay away from windows.
Texas A&M Central Texas in Killeen canceled evening and night classes Wednesday at Fort Hood and at its Fairway building because of the situation on post.
First responders from surrounding communities were headed to the post.
Bell County sheriff’s deputies and Department Public Safety troopers were also responding, sheriff’s Lt. Donnie Adams said.
Media were being directed to the post’s Visitor’s Center.
On Nov. 5, 2009, Army psychiatrist Nidal Malik Hasan opened fire at Fort Hood’s Soldier Readiness Center, killing 12 soldiers and one civilian and wounding 29 others before two Fort Hood civilian police officers shot him.
Houston police kick out veteran with service dog from restaurant
Published time: February 27, 2014 20:24
Reuters / Richard Carson
A Houston, Texas, police officer allegedly kicked a US Army and Navy veteran out of a local restaurant for bringing in a service dog on the grounds that he wasn’t actually blind.
According to local news outlet KHOU, Aryeh Ohayon served in the US military for 23 years. Ohayon said his service dog, named “Bandit,” helps him deal with the lingering effects of depression and post-traumatic stress disorder (PTSD), especially if he begins to suffer from panic attack or a flashback linked to his prior experiences.
The incident began when Ohayon entered a Thai restaurant for dinner and was denied service by the manager. The veteran called police to clear up the situation, but he said the responding officer only denigrated his condition.
“I told him what my disabilities were,” Ohayon told KHOU. “That’s when he said, you’re not blind. [He said] I don’t see why you need the dog.”
“It feels like your service and experience that you’ve done to defend and uphold the Constitution and protect this country have been belittled,” he added.
The U.S. government lobotomized roughly 2,000 mentally ill veterans — and likely hundreds more — during and after World War II, according to a cache of forgotten memos, letters and government reports unearthed by The Wall Street Journal.
“They got the notion they were going to come to give me a lobotomy,” Roman Tritz, a World War II bomber pilot, told the newspaper in a report published Wednesday. “To hell with them.”
Tritz said the orderlies at the veterans hospital pinned him to the floor, and he initially fought them off. A few weeks later, just before his 30th birthday, he was lobotomized.
Besieged by psychologically damaged troops returning from the battlefields of North Africa, Europe and the Pacific, the Veterans Administration performed the brain-altering operation on former servicemen it diagnosed as depressives, psychotics and schizophrenics, and occasionally on people identified as homosexuals, according to the report.
The VA’s use of lobotomy, in which doctors severed connections between parts of the brain then thought to control emotions, was known in medical circles in the late 1940s and early 1950s, and is occasionally cited in medical texts. But the VA’s practice, never widely publicized, long ago slipped from public view. Even the U.S. Department of Veterans Affairs says it possesses no records detailing the creation and breadth of its lobotomy program.
The Wall Street Journal’s reporting series began with Wednesday’s Forgotten Soldiers and included a documentary, archived photos, maps and medical records.
The Journal quoted the VA’s response to its inquiry: “In the late 1940s and into the 1950s, VA and other physicians throughout the United States and the world debated the utility of lobotomies. The procedure became available to severely ill patients who had not improved with other treatments. Within a few years, the procedure disappeared within VA, and across the United States, as safer and more effective treatments were developed.”
The newspaper reported that musty files warehoused in the National Archives show VA doctors resorting to brain surgery as they struggled with a vexing question that absorbs America to this day: How best to treat the psychological crises that afflict soldiers returning from combat.
Between April 1, 1947, and Sept. 30, 1950, VA doctors lobotomized 1,464 veterans at 50 hospitals authorized to perform the surgery, according to agency documents rediscovered by the Journal. Scores of records from 22 of those hospitals list another 466 lobotomies performed outside that time period, bringing the total documented operations to 1,930.
Roman Tritz was one of thousands of WWll veterans who were lobotomized by the Veterans Administration. The nation forgot, but Mr. Tritz remembers. WSJ’s Michael M. Phillips reports. See the complete project at http://WSJ.com/LobotomyFiles.
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